User: 40


Team: 9

Story: The Detroit Department of Transportation (DDOT) has useful information for riders, but it is often missing from the website or poorly called out on the site. We learned from a meeting with the web team that city employees can take a training course and earn edit permissions for their portion of the city website. One of our DDOT contacts advocates very actively for DDOT usability issues, so we mentioned the training. She immediately looked up the web group's phone number and called to sign up for the training session. We apparently made her day with that information.

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