Open311 Status View (aka The Chicago View, aka The Fedex View)


Team Members



  • Description: See a COMPREHENSIVE view of an Open311 service request and its related activities and child service requests.
  • Impact: A user of the Open311 API in Chicago will be able to see accurate, salient information regarding the parent SR, its activities and any child SRs related to it. In Chicago (and other cities), service requests don't exist as completely discrete units. They can have "follow on" requests that occur when the original request is closed and a new request is opened. This happens when one department transfers the work to another department (i.e. the Roads dept. transfers to Water department because the issue is really a sewer leak, not just a normal pothole).
  • Tags: open311, chicago